Introduction xxix Part I: Project Management Concepts Chapter 1 Project Characteristics, Methodologies, and Frameworks 3 "Do I Know This Already?" Quiz 3 Foundation Topics 7 Characteristics of a Project 7 Methodologies and Frameworks Used in IT Projects 10 Exam Preparation Tasks 31 Review All Key Topics 31 Complete Tables and Lists from Memory 32 Define Key Terms 32 Review Questions 33 Chapter 2 Team and Resource Management 37 "Do I Know This Already?" Quiz 38 Foundation Topics 41 Organizational Structures 41 Resource Life Cycle 45 Resource Types and Criticality 48 Gap Analysis 52 Team Performance Considerations 54 Roles and Responsibilities 56 Exam Preparation Tasks 63 Review All Key Topics 63 Define Key Terms 65 Review Questions 65 Chapter 3 Change Control Process Throughout the Project Life Cycle 69 "Do I Know This Already?" Quiz 70 Foundation Topics 73 Project-Specific Change Control 73 Project Change Management 81 Exam Preparation Tasks 99 Review All Key Topics 99 Define Key Terms 100 Review Questions 101 Chapter 4 Risk and Issue Management 105 "Do I Know This Already?" Quiz 106 Foundation Topics 109 Overview of Risk Management 109 General Risks 111 Risk Analysis 114 Common Risk Responses 121 Roles and Responsibilities 126 Overview of Issue Management 129 Exam Preparation Tasks 134 Review All Key Topics 134 Define Key Terms 135 Review Questions 136 Chapter 5 Schedule Development and Management 141 "Do I Know This Already?" Quiz 142 Foundation Topics 145 Overview of Project Schedule Development 145 Story Estimation/Story Points 149 Upcoming Milestones and Activity Identification 151 Sequencing 152 Resource Loading 154 Estimating Techniques 155 Schedule Baselining 161 Schedule Maintenance 162 Revise Baseline vs. Rebaseline 167 Exam Preparation Tasks 168 Review All Key Topics 168 Define Key Terms 169 Review Questions 169 Chapter 6 Quality, Cost, and Performance Management 175 "Do I Know This Already?" Quiz 175 Foundation Topics 179 Overview of Quality, Cost, and Performance Management 179 Key Performance Indicators and Objectives and Key Results 179 Cost and Schedule Performance 181 Verification and Validation 189 Sprint Review 189 Retrospective/Lessons Learned 190 Audits and Inspections 191 Test Plan and Testing Cycles 193 Post-Implementation Support/Warranty Period 194 Service Level Agreement 194 Exam Preparation Tasks 195 Review All Key Topics 195 Define Key Terms 196 Review Questions 196 Chapter 7 Communication and Meeting Management 201 "Do I Know This Already?" Quiz 202 Foundation Topics 206 Assess Methods of Communication 206 Develop Communication Platforms/Modalities 209 Manage Project Communication 210 Control Project Communication 216 Meeting Roles 218 Meeting Tools 219 Meeting Types 221 Exam Preparation Tasks 226 Review All Key Topics 226 Define Key Terms 227 Review Questions 227 Chapter 8 Project Procurement and Vendor Selection 231 "Do I Know This Already?" Quiz 231 Foundation Topics 235 Resource Procurement Overview 235 Resource Procurement Methods 236 Exploratory Documents 238 Vendor Evaluation Techniques 240 Contract Considerations and Types 245 Exam Preparation Tasks 254 Review All Key Topics 254 Define Key Terms 255 Review Questions 255 Part II: Project Life Cycle Phases Chapter 9 Project Life Cycles, Discovery/Concept Preparation Phase, and Initiating Phase Activities 259 "Do I Know This Already?" Quiz 260 Foundation Topics 263 The Project Life Cycle 263 Discovery Phase Activities 266 Initiating Phase Activities 271 Exam Preparation Tasks 283 Review All Key Topics 283 Define Key Terms 284 Review Questions 285 Chapter 10 Planning Phase Activities 289 "Do I Know This Already?" Quiz 290 Foundation Topics 295 Plan the Project Scope 295 Define Units of Work 297 Develop a Project Schedule 297 Plan Resource Management 299 Determine Budget Considerations 301 Develop a Quality Assurance Plan 302 Plan Risk Management 303 Plan Project Communication 305 Develop a Project Management Plan 308 Develop a Transition/Release Plan 313 Operational Training 314 Go Live 314 Operational Handoff 314 Audience Tailoring 315 Exam Preparation Tasks 315 Review All Key Topics 315 Define Key Terms 316 Review Questions 317 Chapter 11 Executing Phase Activities 321 "Do I Know This Already?" Quiz 321 Foundation Topics 325 Execute Tasks According to the Project Management Plan 325 Monitor and Control Project Work 325 Manage Vendors 326 Conduct Project Meetings and Updates 327 Tracking/Reporting 327 Update the Project Budget 329 Update the Project Timeline 330 Manage Conflict 330 Coordinate a Phase-Gate Review 336 Implement Organizational Change Management 336 Exam Preparation Tasks 342 Review All Key Topics 342 Define Key Terms 342 Review Questions 343 Chapter 12 Closing Phase Activities 347 "Do I Know This Already?" Quiz 348 Foundation Topics 352 Project Evaluation 352 Deliverable Validation 352 Contract Closure 353 Access Removal 353 Resource Release 354 Project Closure Meeting 354 Project Closeout Report 355 Stakeholder Feedback Collection 355 Documentation Archival 356 Budget Reconciliation 356 Rewards and Celebration 357 Project Sign-Off 357 Exam Preparation Tasks 358 Review All Key Topics 358 Define Key Terms 358 Review Questions 359 Part III: Project Tools and Documentation Chapter 13 Project Management Tools 363 "Do I Know This Already?" Quiz 363 Foundation Topics 367 Tracking Charts and Diagrams 367 Project Management Tools 374 Scheduling and Ticketing/Case Management Tools 383 Communication Tools 385 Collaboration Tools 389.