"Privileged Presence is a collection of more than 50 stories that capture both the medical and emotional aspects of the health care experience through tales from those who have been there, and offers powerful messages about the essential ingredients of "good" health care: respect, compassion, collaboration, open and honest communication, family involvement, and flexibility and responsiveness to individuals and their needs. This updated second edition uses real-world experiences recounted by patients and their families, nurses, doctors, and other health care professionals to illustrate what works and what doesn't and what increases or diminishes people's sense of confidence and well-being"--"Privileged Presence: Personal Stories of Connections in Health Care is a collection of more than fifty true stories about a wide range of health care experiences. At their core, the stories are all about people connecting with people or people missing the opportunity to connect. The stories reflect different perspectives (patients, families, health care professionals) and a variety of health care situations and settings, from a seemingly ordinary and routine visit to a doctor's office to a highly charged and complex stay in intensive care. Some stories in this collection will disturb you; others will warm your heart"--.