Foreword xv Introduction 1 About This Book 2 Foolish Assumptions 2 Icons Used in This Book 3 Beyond the Book 4 Where to Go from Here 4 Part 1: So You''re Going to Be a Trainer 5 Chapter 1: Exploring Training and Talent Development 7 Introducing the Exciting Role of Training 8 Learning happens all the time 9 Understanding why training is necessary 10 Learning is essential to career advancement 13 Training isn''t just for business 13 Discovering What Trainers Do 14 Assessing your training potential 15 Taking stock of your skills 16 Scoring your self-assessment 17 How do you become a trainer? 20 Exploring the Terminology of Talent Development 22 Who''s who? 23 What''s what? 24 Experiencing the Advent of the Talent Development Role 25 Merging training and talent development 25 Realizing the many hats worn by a 21st century TD professional 26 Determining whether you have what it takes 28 Chapter 2: How Adults Learn 31 Learning About Adult Learning Theory 31 Meeting Malcolm Knowles 32 Applying adult learning theory to training 33 Understanding How People Learn 35 The science of learning 35 Three types of learning: KSAs 36 What we know for sure about how we learn 38 Brain-based learning: It''s a no-brainer 39 The growth mindset 41 The 70-20-10 learning framework 42 Ensuring That Adults Learn in the Classroom, Online, and on the Job 45 Create a safe haven for learning 45 Create a comfortable environment 46 Encourage participation 48 Facilitate more than you deliver 48 Chapter 3: Introducing the Training Cycle 51 The Training Cycle: An Overview of ADDIE 52 Analyze needs 53 Design the training 53 Develop the program 54 Implement the design 56 Evaluate the results 56 Add a touch of design thinking 58 Talking the T&D Talk 59 Learning and the Training Cycle 62 Variety and flexibility 63 Conditions of learning 63 Part 2: T&D: The Training Part 65 Chapter 4: Analyzing Needs and Designing Learning 67 ADDIE: Starting with Evaluation in Mind 68 Analyze by Conducting a Needs Assessment 68 The why, how, who, and when of needs assessment 69 Is training really what''s needed? 76 If your time is limited 78 Designing the Learning 80 Aligning to your organization''s needs 80 Planning how to deliver your content 81 Writing Objectives 83 What objectives should do 83 Task analysis 87 Chapter 5: Developing the Training Program 89 Deciding Where to Begin 91 Choosing virtual, classroom, or hybrid 92 Using hybrid models 94 Starting to develop a program 95 Developing a Dynamic Opening 96 Warming things up with icebreakers 97 Considering other elements your participants expect 98 Developing the Body to Ensure That Learning Occurs 100 Knowing the value of lectures 101 Contemplating countless alternatives to a lecture 103 Selecting activities 110 Adding Zest with Visuals 115 Knowing why you need visuals 115 Creating effective visuals 116 Planning for Inclusivity 118 Reflecting diversity in learning and development content 118 Planning for inclusive learning environments 119 Designing a Finale That Brings Closure 120 Ensuring that you''ve met expectations 121 Providing a shared group experience 121 Evaluating the learning experience 121 Requesting feedback and suggestions 122 Summarizing accomplishments 122 Ending on a high note 122 Selecting Off-the-Shelf Materials 123 Determining whether off-the-shelf materials meet your needs 124 Adapting the design of a prepackaged program 124 Pulling It All Together 125 Understanding factors that affect a design 126 Applying strategies for a good design 127 Developing materials 128 Chapter 6: Implementing Learning: It''s Showtime 131 Opening Your Training Session with a BANG, Online or Off 132 Build interest in the session 133 Ask what participants know and what they want to know 133 Note the ground rules and what to expect 133 Get participants involved 135 Avoiding Seven Disastrous Debuts 136 Creating a Supportive Learning Environment 136 Get to know your participants 136 What''s in a name: Five secrets to remembering names 137 Let them know about you 140 Training Like a Pro 140 Presentation skills 140 The participants'' materials 145 Notes: To be or note to be 146 Asking and Answering Questions 148 Encouraging participants to ask questions 149 Answering questions: Some guidelines 150 Asking questions 151 Creating Smooth Transitions 152 Wrapping Up an Effective Training Session 153 Providing a shared group experience 154 Evaluating the learning experience 154 Gaining commitment to action 154 Sending people off with a final encouraging word -- or two 155 Chapter 7: Evaluation: It''s Not Over Yet! 157 Grasping the Purpose of Evaluations 158 Reviewing Kirkpatrick''s Four Levels of Evaluation 159 Level 1: Reaction 160 Level 2: Learning 161 Level 3: Behavior 162 Level 4: Results 163 Guidelines for measuring the Four Levels 163 Taking a deeper look at evaluation methods 171 Using ROI for Training 173 Exploring the ROI process 174 Knowing the benefits of ROI 175 Evaluation: The Last Training Cycle Stage but the First Step to Improvement 178 Chapter 8: Getting Results: Transfer of Learning 181 Making Your Training Memorable: Follow-Up for the Other 50 Percent 182 Recognizing barriers to transfer of learning 182 Using strategies for transfer of learning 183 Doing What Great Trainers Do after Training 188 Understanding Your Talent Development Professional Role 189 Part 3: What ADDIE Doesn''t Tell You 193 Chapter 9: Being Prepared to Succeed 195 Preparing Your Environment 196 Knowing when, where, what, and who 196 Making onsite room arrangements 197 Getting equipment and visuals ready 201 Preparing Your Participants 205 Preparing participants: What works? 205 Using unique virtual participant preparation 206 Preparing participants: What doesn''t work? 207 Preparing Yourself 208 Preparing to avoid crises 208 Preparing for Virtual ILT 210 Finding out who''s in your session 211 Practice, practice, practice 212 Tips for staying organized 213 Preparing your body and brain 216 Tips for traveling if you must 217 The procrastinator''s checklist 217 Last-minute virtual session preparation 220 Doing Double Duty for Hybrid Delivery 220 Chapter 10: Your Job as a Facilitator 225 Training, Facilitating, and Presenting: What''s the Difference? 226 Are you a trainer or a facilitator? 226 Using facilitative skills when you present 228 Facilitating Successful Training 230 Experience is the best teacher 233 Tips for facilitating activities 235 Participation Prescription: Continue to Increase the Dosage 238 Gotta play the game to perform 238 Participants'' expectations of participation 240 Increasing participation -- or why are they called "participants"? 240 REACTing 249 Chapter 11: Mastering Media and Other Visuals 251 Selecting the Best Visual to Do the Job 252 Knowing what''s available 252 Understanding the benefits 254 Creating Your Own Powerful Video 255 Ensuring That Visuals Add to the Learning 257 Computer projection systems 257 Videos 258 Participant devices 258 Flip charts 259 Boards of all types (including electronic) 261 Props 262 Presenting Like a Pro 263 Using visuals in general 263 Using specific media and visuals 265 Exploring the Other Media: Social 269 Hot Tips for a Cool Ending 272 Chapter 12: Addressing Problems: What''s a Trainer to Do? 273 Tackling Training Problems 273 Uncovering logistics problems 274 Coping with equipment problems 274 Accepting personal situations 277 Confronting difficult group situations 279 Learning that training is not the solution 281 Taking a COOL approach 283 Using humor to deal with problems 283 Managing Disruptive Behaviors 284 Preventing disruptions 285 Managing disruptive types 286 Addressing Virtual ILT Problems 290 Not enough time to get participation 290 Attending to distracted participants 290 Reading body language 291 Sweaty Palms, Parched Throat: Overcoming Nervousness 291 Understanding pre-performance jitters 292 Accepting your nervousness as natural 292 Mastering nervous symptoms 294 Tips for specific anxiety problems 298 Preventing and Resolving Problems 300 Part 4: T&D: The Talent Development Part 301 Chapter 13: Your Talent Development Role 303 Expanding Talent Development 304 Onboarding 305 Leading change 306.